FAQ

Frequently Asked Questions

How do I use Travel Rewards Points

You may view your points online at my.travelrewardsinc.com. The Travel Reward Points may be used for preferred vacation packages, cruises, and tours. They also may be used to tailor your vacation such as onboard cruise credits and other amenities. You can redeem points via contacting your Travel Rewards Advisor.

How do I enroll in the program?

The Travel Rewards Preferred Client Club is a free rewards program for travelers who book vacation packages, cruises, tours, and group vacation travel through National Travel Inc. and Travel Rewards services.

Any client who has booked these types of travel may enroll by visiting our website at my.travelrewardsinc.com or ask your Travel Advisor to enroll you at the time of booking.

Do Travel Rewards points expire?

The Travel Rewards accounts expires only if there is no account activity for 36 months.

In other words, your account is indefinite unless there is no purchase or redemption in three years.

Travel Rewards typically send you an alert six months before the 3 year expiration.

How do you calculate Travel Rewards points?

Travel Rewards Points have no cash value. The travel points are 1% of purchase price and may be used in combination with acceptable currency.

How can I find my Travel Rewards point balance?

The Travel Rewards website has current members points. You may access it by entering your email address and password.

How do I earn membership reward points?

Once you make a purchase of a Travel Rewards/National Travel Inc. preferred cruise, tour, or resort vacation, you will be enrolled automatically.

What are the benefits as a Travel Rewards member?

With the Travel Rewards program, points are flexible, unlimited, and easy to earn. Benefits as a Travel Rewards Member of Travel Rewards Inc:

  • Access to Travel Rewards site with instant member point access.
  • Special sales by the world’s largest cruise lines, travel wholesalers, and top quality resorts.
  • Bonus Reward points on selected vacations.
  • Special insiders travel expertise on selected independent travel.
  • Notifications on special interest and event holidays.
  • No charge for currency exchange.

How are cancellations handled?

Members must follow the terms and conditions of the cruise or tour operator as to cancellations and refund policies.

  • Check with your Travel Rewards Advisor for cancellations and refunds for your purchased vacations.

What changes may be made to vacation rewards packages using supplemental points or dollars?

Departure city, extended stays, cabin upgrades, vehicle upgrades, time period of trip, day of departure and return, single occupancy request, additional members to party, and additional features of itinerary (shore excursions, park tickets, tours, transfers, etc.)

What changes may not be made to vacation rewards packages?

Change in property, change in itinerary

How are requested changes paid for?

Any and all changes to the vacation reward package must be paid for with dollars or previously earned points from the client’s account.

Changes may be required for new bookings. Check with your Travel Rewards Advisor.

Can customers just pay in cash, charge, or combine points with dollars?

Yes, customers may own extra points which may be combined with dollars.

How are payments made for other travelers?

Customers may buy companion packages for additional traveler(s) at best pricing available to them. The package can be paid for entirely with Travel Reward Points. Without sufficient number of points, the companion travel must be paid for in a combination of owned points and dollars.

Can I still receive Travel Reward Points as well as bank Reward Points or airline credit card points?

Absolutely, you may receive bank reward points as well as American Express Rewards. You may receive a two for one when purchasing a Travel Rewards Preferred vacation and utilizing your awards credit card.

What are the preferred vacations of Travel Rewards/National Travel Inc.? How restrictive is Travel Rewards selection?

Vacation reward selections come directly from National Travel Service and encompass virtually all major airlines, cruise lines, and tour companies. The preferred travel vendors of American Express are all preferred vendors of National Travel Service/ Travel Rewards since National Travel is an American Express Representative Travel Company.

On resort recommendations which include inclusive resorts, Travel Rewards will only recommend 4 and 5 star resorts. This is part of our Consumer Value Policy.

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