FUTURE CRUISE CREDIT.
Our recent Cruise with Confidence policy offers your clients the option to cancel up to 48 hours prior to their vacation start date and, in turn, receive a Future Cruise Credit (FCC) to join us onboard at a later time. This is eligible for all departures setting sail from now through September 1, 2020.
With the expected spike in calls, as well as growing hold times, we think we’ve found a solution to make these times a little easier. Though we hope your clients choose to stick with us, should they wish to cancel their cruise vacation, the below options are available:
- If your client does not wish to take advantage of the Cruise with Confidence policy, please use your preferred automation tool to cancel the reservation. Standard cancellation policies will apply.
- NEW — If your client wishes to cancel via Cruise with Confidence and ALL guests in the stateroom will no longer be sailing, please click below or visit CruisingPower.com to complete a digital form with the guest booking details. We’ll take it from there — ensuring the Future Cruise Credit is processed for your clients and also the commission earnings protected for you!
As we’re all beginning to experience the effects of this global phenomenon in our businesses, in our families, and in our daily lives, we want to reassure you that we at Celebrity Cruises are here for you. And we hear you. We’re listening intently to all the feedback you’ve shared with us and have taken swift action to ensure we keep your best interest and the best interests of your business at heart. Here are some actions we’ve taken this week, with you in mind.
Our Trade Support & Service team is here to assist and happy to take your calls, though we appreciate your patience as longer than normal hold times are likely.
Thank you, as ever, for your support and partnership. We truly believe that together, we’ll make it through these tough times together and stronger than ever.